Equishare Merger with Quantum Credit Union - Better Together!

We have exciting news! Quantum Credit Union and EquiShare Credit Union are joining forces! To find out more, including how this partnership benefits you, check out the Frequently Asked Questions and other resources on this page.

Past Communication

Letter from our CEOs

Most Frequently Used Services - Letter

Opportunity Rises - Postcard

Opportunity Rises - Email

Better, Together. - Email

All In - Postcard

All In - Email

Combine - Postcard

Combine - Email

 

 
 
 

FAQ

  • When will the Quantum + EquiShare changes happen?Open or Close

    You’ll start seeing and hearing some changes soon—new signs in and around branches starting January 3, staff at EquiShare branches answering the phone with "Quantum Credit Union, formerly EquiShare Credit Union," awesome new shirts for our amazing staff, and other fun stuff.

    We’ll bring everything together on March 1, 2022.

  • Why are Quantum Credit Union and EquiShare Credit Union joining together?Open or Close

    We believe EquiShare and Quantum complement each other’s strengths. By combining forces, coming together as one entity, we can provide even more to members and our communities. This partnership will ensure we meet the growing financial needs of our members, provide greater convenience, offer enhanced digital products, provide opportunities for our employees, and much more.

  • Will I still see the same employees when I visit a branch?Open or Close

    Our most important asset has always been our people. We have an amazing team of employees. We are grateful and excited that all EquiShare Credit Union employees will join the team of Quantum Credit Union.

    All employees are considered the first priority at both credit unions, and Quantum Credit Union believes strongly in developing people through education and opportunity. Over the next two months, EquiShare employees will be training thoroughly to ensure we're prepared to serve all of your needs.

  • Can I use any branch for my transactions?Open or Close

    For now, EquiShare members should use EquiShare branches for their services. However, some transactions such as deposits, withdrawals, and payments can be completed at any branch through CO-OP Shared Branching.

SHARED BRANCHING

  • When will Shared Branching be available?Open or Close

    EquiShare members will be able to use shared branching until Friday, February 25th at 4:30 pm. After that, shared branching will be unavailable until Tuesday, March 1st, at which point you will be able to use shared branching as a member of Quantum Credit Union.

  • When I visit a Shared Branch, do I tell them I'm with EquiShare Credit Union or Quantum Credit Union?Open or Close

    For the purposes of shared branching, your account will remain with EquiShare Credit Union until February 27th. Starting March 1st, your account will be with Quantum Credit Union.

ACCOUNT NUMBERS

  • If I currently have accounts at both EquiShare Credit Union and Quantum Credit Union, will they remain separate?Open or Close

    Yes, your accounts will remain separate.

BILL PAY

  • What will happen to my Bill Pay service with EquiShare Credit Union?Open or Close

    Quantum Credit Union offers a free Bill Pay service through its online banking system; however, your current payees, settings, and payment history will not be converted. You will need to setup your payees in the new Quantum bill pay system after March 1, 2022. 

    Prior to February 15, 2022, we recommend capturing your current Bill Pay records from the EquiShare Credit Union bill pay service so that inputting data into the Quantum Credit Union system will be easier and more efficient.

    Please note that Quantum Credit Union staff members will be happy to assist you in setting up your bill pay service beginning March 1, 2022.  

    Want to learn more? Click here for our Bill Pay Informational Brochure.

  • Can I continue to use my EquiShare Bill Pay?Open or Close

    You can continue using your EquiShare Bill Pay for now, however payments scheduled with a process date on or after 2/16/2022 will not be processed or paid.

    If you would like to save your payment history, it must be downloaded by 5:00 PM ET on 2/15/2022. We will be unable to provide payment history after this time.

DIRECT DEPOSIT

  • I have a direct deposit with EquiShare Credit Union. What do I need to do?Open or Close

    Don’t worry, your direct deposits will continue to post to your account as normal. Beginning on March 1, 2022, we encourage you to monitor these transactions during the first couple of cycles to ensure they function as you wish.

AUTOMATIC DEBITS

  • I have recurring, automatic debits to my EquiShare account? What do I need to do?Open or Close

    Your automatic account debits will continue to post as normal. Beginning on March 1, 2022, we encourage you to monitor these transactions during the first couple of cycles to ensure they function as you wish.

DEBIT AND ATM CARDS

  • Will I receive a new debit or ATM card?Open or Close

    You will receive your new Quantum Credit Union debit or ATM card beginning the week of February 22, 2022.  Follow the instructions included in the card mailer to activate the card.  You may select a custom PIN during the card activation process.

    You may begin using the new Quantum Credit Union debit or ATM card on March 1, 2022.  Your EquiShare Credit Union debit or ATM card should no longer be used after this time.

CREDIT CARDS

  • Will I receive a new credit card?Open or Close

    No, you will not receive a new EquiShare credit card. After March 1, 2022, we encourage you to apply for a Quantum Credit Union credit card.

  • What will happen to the balance on my EquiShare Credit Card?Open or Close

    There will be no changes to your current credit card, its balance, utilization, or payments.

    You will not incur additional fees or interest charges as a result of the Quantum Credit Union and EquiShare Credit Union partnership.

  • Will the interest rate on my EquiShare Credit Union credit card change?Open or Close

    The interest rate will not change as a result of the Quantum Credit Union and EquiShare Credit Union partnership.

  • Where should I make my credit card payments?Open or Close

    You will continue to mail your credit card payment to the address indicated in your monthly statement.

TRANSFERS

  • I have automatic transfers set up at EquiShare Credit Union (e.g., checking-to-loan, savings-to-checking). What will happen to my transfers?Open or Close

    Your automatic transfers will be converted for you. After March 1, 2022, we recommend you keep an eye on these transfers for the first couple of cycles to ensure they process as you intended.

    Keep in mind you have full control to setup automatic, recurring transfers using online or mobile banking. You can add, change, or stop them at any time!

RATES

  • Will the rates of my deposit or loan products change?Open or Close

    • Dividend rates on share, checking, money market, and individual retirement accounts will be accrued, earned, and paid at the prevailing, published Quantum Credit Union rate.
    • If you currently have an EquiShare Credit Union certificate of deposit, your rate will remain at the contract rate until maturity, at which time it will roll over at the current prevailing and published rate unless you close the certificate within the grace period.
    • If you currently have an EquiShare Credit Union fixed-rate and term loan, your interest rate will remain at the contracted loan rate until maturity.
    • If you currently have an EquiShare Credit Union variable, revolving, or open-end loan; your interest rate will remain at the contracted loan rate upon conversion to Quantum Credit Union effective March 1, 2022. Should the interest rate change, Quantum Credit Union will provide notice to you in accordance with federal and state law.
    • Find savings, money market, CD, IRA, and loan rates here: https://www.theq.org/loans/loan-rates.html

SMALL BUSINESS ACCOUNTS

  • Does Quantum Credit Union offer business/commercial account services?Open or Close

    Quantum Credit Union provides a full suite of small business services to its members. We are thrilled to welcome new business owners to the credit union, and we know you’ll enjoy our products, member service, and low fees.

    Quantum Credit Union also provides small business loans to our members. We welcome the opportunity to support your business growth.

LOANS

  • What loan services does Quantum Credit Union offer?Open or Close

    We are proud to bring financing solutions for all our members’ needs, including:

    • Personal loans
    • Credit Cards
    • New and Used Auto Loans
    • New and Used Recreation Vehicle Loans
    • Mortgage Loans
    • Fixed Rate Second Mortgage Loans
    • Home Equity Lines of Credit
    • Small Business Loans

    Check out the low loan rates Quantum Credit Union offers here: https://www.theq.org/loans/loan-rates.html

ONLINE/MOBILE BANKING

  • How do I access my account using Quantum Credit Union’s online banking or mobile app?Open or Close

    We encourage you to get a head start on learning Quantum Credit Union’s online and mobile banking platform, how to login, new features, and much more by watching this video:

    Download the Quantum Credit Union mobile app here: https://www.theq.org/services/mobile-services/mobile-banking-enrollment

    • You may begin using the new mobile app from Quantum Credit Union on March 1, 2022.
    • After you log in the first time, you will be prompted to change your password.
    • Be sure to enroll in Face ID/Touch ID to make logging in even faster!

    Want to learn more? Click here for our Online Banking Informational Brochure.

  • What features does the Quantum Credit Union online/mobile banking offer?Open or Close

    With Quantum Credit Union, you’re in control. Check out the many things you can do with Quantum’s online and mobile banking here: 

CHECKS

BRANCHES AND HOURS

  • Will hours of operation and available locations change?Open or Close

    Hours of operation will not change.

    By joining together, we can offer more convenient locations to all members. The branches available to you are:

    • 6300 W. 21st North, Wichita
    • 270 N. Broadway, Wichita
    • 1550 Oxen Lane, Burlington (Wolf Creek Power Plant Office)
    • 405 E. Central, Wichita
    • 9100 W. Central, Wichita

     Quantum Credit Union is also a member of the Co-Op shared branching network, so you have access to 30,000 ATMs and over 5,000 credit union branches from coast-to-coast. Find a location nearest you here:  https://co-opcreditunions.org/locator/?ref=allco-op.org&sc=1

     

FEES