A MESSAGE FROM OUR PRESIDENT
8:30 AM - 6:00 PM
10:00 AM - 5:00 PM
As we continue to traverse the ever-changing climate surrounding the COVID-19 Pandemic, I want to assure you that Quantum Credit Union is prepared and ready for what is to come.
In order to play our role in a socially responsible manner, Quantum will be temporarily closing the lobbies of our Wichita branches beginning Friday, March 20 until further notice.
You can still access your funds from the drive-thru, Online Banking, and our Mobile App. We are prepared to handle most transactions through the drive-thru. You can also contact us at 316-263-5756 or toll-free at 1-877-287-3783.
Our goal is to provide exceptional service while protecting the health and safety of our members and employees.
How can you access your account?
Quantum Credit Union provides many services which are accessible anytime, anywhere. We encourage you to utilize these services to remain in touch with your finances.
The Main drive-thru will be open from 8:30 am- 6:00 pm Monday - Friday, and 9:00 am - 12:00 pm on Saturday. The Downtown drive-thru will be open 10:00 am – 5:00 pm Monday - Friday.
We will be able to assist you with deposits, withdrawals, transfers, cashier’s checks, loan payments, stop payments, and setting up automatic payments.
In addition, we will utilize the drive-thru to open new accounts and close loans.
If you visit our website at TheQ.org, you can also submit a new account request and a loan application. Loan officers will be available to review all applications. If you choose, electronic documents can be sent to assist in closing your loan from home or work.
Our Telephone Teller is available to help you make financial transactions around the clock at 316-263-5756 or toll-free at 877-287-3783. You will need to have your Member Number and Telephone Teller PIN to use this service. To establish a PIN, please contact us at the phone number listed above.
Each Quantum location has an ATM outside of the branch that is available 24/7 for cash withdrawals, and the ATMs at our Main Office and Wolf Creek branch accept cash and check deposits. Quantum Credit Union also participates in the CO-OP Shared ATM Network, and you can make cash withdrawals at any CO-OP Shared ATM. Please visit www.allco-op.org to find an ATM near you.
Quantum has staff available by phone in our contact center Monday – Friday from 8:00 am – 8:00 pm and Saturday from 8:00 am – 5:00 pm. Our staff can handle most requested transactions including setting up Online Banking cash transfers, and loan applications. Phone requests may require additional security questions to assure we have properly identified the caller.
How is Quantum prepared to help our members?
In times of crisis, you may find yourself unemployed, staying home with children, or unable to make payments for a variety of reasons. While payments don’t stop, Quantum is stepping in to help in a few ways.
We are offering a 60-day deferment on qualifying loans for affected members. In addition, your Visa Statement will contain information about a payment deferment for your Quantum credit card.
Quantum is offering you a low-cost, unsecured loan to get you by while you are furloughed, laid off, or in other financial difficulty during this time. Certain minimum requirements apply. Loan requests should be submitted to the loan department at TheQ.org or by calling 316-263-5756
How can I make a deposit?
How can I make a withdrawal?
How can I make a transfer?
How can I make a payment?
Can I establish a new account with Quantum during this time?
How do I get a new or replacement debit card?
Give us a call at 316-263-5756. We will aim to have a card created for you before you arrive to pick it up. If you are in the drive-thru, it will take us a few minutes to make you a new card.
How can I submit a loan application?
Loan application can be submitted at TheQ.org, or by calling 316-263-5756 or 1-800-287-3783
How can I access my Safe Deposit Box?
Please call and schedule an appointment at 316-263-5756 or 1-877-287-3783
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